Terms and Conditions



The General Conditions of Use, Conditions and Privacy Policy govern the use of the Web site www.canamaru.com (hereinafter “canamaru.com”), which AND BAKERY CA NA BOLLERIA MARU S.L. (From now on Ca Na Maru) with CIF B07222193 and address in Avda. Sa Beguda 27 Industrial Park Trotxa 07730 Alaior is the owner.

Through its site www.canamaru.com, Ca Na Maru provides information about its products and offers the possibility of acquisition. Due to the content and purpose of the Web site, people who want to benefit from its services should have the status of “Customer”, which acquires completing the registration form and following the steps Ca Na Maru then communicates via email . Customer status implies adherence to the Terms of Use as published at the time you access the Web Site.

In any case, there are pages accessible to individuals or legal entities that do not yet register or initiate a purchase of a product (hereinafter, “Users”) Web Site. In this sense, users who access these parts of the Website agree to be subject to the terms and conditions contained in these Terms and Conditions, to the extent it may be applicable to them.

Ca Na Maru wants to let its customers and users that are exclusively addressed to a wider audience of 16 years and the territory in which it accepts and distributes orders is comprised Peninsula and Balearic Islands (hereinafter, the “Territory”). Ca Na Maru does not ship orders abroad or, for the moment, the Canary Islands, Ceuta and Melilla. If a user were interested in receiving an item outside the territory of Peninsula and Balearic Islands should contact Ca Na Maru through the form or sending an email to info@canamaru.com, would study your request and will inform you about it.

CONTACT: For any doubts, queries or suggestions, you can send your comments by email to: info@canamaru.com


The information given on each product, as well as photographs or videos relating thereto and trade names, trademarks or logos of any kind on the website of Ca Na Maru, names are exposed in a guideline www.canamaru.com .


All prices listed products through the website include VAT and other taxes that may apply. However, these prices do not include the cost of sending the products, which are listed separately and must be accepted by the Customer.


Ca Na Maru Customer reports that the number of available units depends on the artisan production process, so there will be no problem orders lower units to 50. In the case of orders exceeding 50 units, Ca Na Maru will contact customer if necessary.

Ca Na Maru will do everything possible to please all customers in demand for products. However, sometimes, due to causes not easily controlled by Ca Na Maru how human errors or incidents in computer systems, it is possible that the amount ultimately served by the provider differs from the order placed by Ca Na Maru to meet orders customers.

In the event that the product is unavailable after ordering, the Customer have been made will be informed by email of the total or partial cancellation of it. The partial cancellation of the order due to unavailability no right to cancellation of the entire order. If as a result of this cancellation, the customer wants to return the product delivered shall follow the provisions of section Return.


Customer agrees to pay when placing the order. The initial price listed on the website for each of the products offered will be added corresponding to the relevant shipping costs rates. In any case, these tariffs shall be reported to the Customer before completing the purchase.

The ticket or proof of purchase corresponding to the purchase order will be available and can be displayed on www.canamaru.com in the “My Account”, “Orders”.

The Customer shall pay the amount corresponding to your request for payment by credit card or debit card (Visa, MasterCard, Visa Electron and / or other similar cards), transfer or deposit account at Caixa office. The card with which payment is made shall be as issuing financial institution to a bank or savings Spanish. Card payment is made through Redsys with security protocols.

Customer must notify Ca Na Maru any improper or fraudulent charge on the credit card used for purchases, by email or telephone, in the shortest time possible to Ca Na Maru can make the necessary arrangements.


Ca Na Maru has the highest commercially available security measures in the sector. In addition, the payment process works on a secure server using SSL (Secure Socket Layer). The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that only intelligible to the customer’s computer and the Web Site. Thus, when using the SSL protocol ensures:

The Customer is submitting their data to the server center Ca Na Maru and not to any other to try to impersonate it.
That between the client and server center Ca Na Maru data is transmitted encrypted, preventing their being read or manipulated by third parties.


Once formalized the order, ie the acceptance of the Terms of Use and confirmation of the buying process, Ca Na Maru always send an email to the CLIENT confirming the details of the purchase.


Ca Na Maru accept cancellations of orders upon request before sending it. For cancellation you must request using the form “Contact” or by sending an e-mail to info@canamaru.com.


I. Product delivery

Ca Na Maru is committed to delivering the product in perfect condition in the direction that the Client point in the order form, and in any case shall be within the Territory. In order to optimize the delivery, thank the customer to indicate a direction in which the order can be delivered within the normal working hours.

Ca Na Maru will not be responsible for errors caused in the delivery when the delivery address entered by the customer in the order form does not conform to reality or have been omitted.

Ca Na Maru informs customers that it is possible that the same order is divided into several installments.

II. Delivery term

Shipments of takes us through a courier company. The order placed by you will be delivered within a maximum period of 10 working days since we have made the order confirmation. Although the usual delivery of Ca Na Maru usually between 3 and 6 days from order completion.

These deadlines are means, and therefore an estimate. Therefore, it may vary for logistical reasons or force majeure. In cases of late deliveries, Ca Na Maru inform its customers as soon as knowledge of them.

Each delivery is considered completed from the moment in which the carrier makes the product available to the customer, which is embodied through the control system used by the carrier.

In the case of delays in delivery of orders attributed to Ca Na Maru, the customer may cancel your order in accordance with the procedure described in Section “11. Return”. shall not be considered delays in delivery cases where the order has been made available to the Customer by the carrier within the agreed time and has not been delivered due attributable to the Customer.

Shipping costs are:

0 to 1 kg – 5.05 €
1 kg to 3 kg – 7.25 €
3 kg to 6 kg – € 12
More than 30 € free postage.
Once the order leaves our warehouse, you will receive an e-mail notifying you that your order has been accepted and is being sent.

For security reasons, Ca Na Maru will not send any orders to PO boxes or military bases, nor accept any order where it is not possible to identify the recipient of the order and direction.

III. Data Delivery, Delivery Unrealized and Extravío

If you are absent at the time of delivery the Customer, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. Ca Na Maru hires as part of courier delivery service, conducting a series of follow-up actions, aimed at ensuring that delivery occurs.

If after 7 working days from departure to delivery of the order has not been entered into the delivery, the Customer must contact Ca Na Maru. If the Customer does not do so, after 10 days from departure to delivery of the order it will be returned to our stores and the Customer will be responsible for shipping costs and return to origin of the goods, as well as any costs associated management.

If the reason has not been able to make delivery package is lost, our carrier will initiate an investigation. In these cases, the response times of our carriers typically range from one to three weeks.

IV. Stagecoach delivery

Customer must check the condition of the package to the carrier, on behalf of Ca Na Maru, make delivery of the product ordered, indicating on the delivery note any anomaly that could detect on the packaging. If you later after reviewing the product, the Customer detects any incident as signs of having been opened or any damage caused to it by shipping, it undertakes to inform Ca Na Maru via email in the shortest time possible, before 24 hours after delivery. From that time no such incidents will be handled by.


Return Procedure I.

All products purchased in Ca Na Maru can only be returned and refunded, provided that you communicate to Ca Na Maru its intention to return the / the product / s purchased / s within a maximum period of 1 working day from the date delivery and the rest of the conditions set out in this paragraph are fulfilled.

Ca Na Maru will only accept returns that meet the following requirements:

The product must be in the same condition it was delivered and must retain their original packaging and labeling.
The shipment must be made using the same box that has been received to protect the product.
a copy of the delivery note inside the package, which also returned products and the reason for return should be included are marked.
In order to provide customers the return process and to make proper monitoring of the same, Ca Na Maru set to only return procedure established by the Ca Na Maru. If the reason for the return is attributable to Ca Na maru (the product does not arrive in good condition, is not what you had requested, etc.), the amount of the refund will be refunded. If the reason is another (products are served correctly but are not to your liking), the cost of the return costs are borne by the customer.

To proceed with a refund, follow these steps:

Report before 2 calendar days of receipt that the product wants to be returned. The information may be made via mail or using the form info@canamaru.com customer.
Ca Na Maru inform the customer of the address to which to send the product.
The client must send through a courier company of your choice. The return must pay the customer.
Report the courier company used, date and time of the return.

II. Refunds CLIENT

The return of products will result in a refund equal to the cost of returned products minus the cost of return service.

Only in the event that the delivered product is defective or wrong, Ca Na Maru also reimburse you the dispatch costs.

Partial returns and cancellations will result in partial refunds.
Ca Na Maru manage the return order under the same system that was used for payment within 3 days from the arrival confirmation to store the returned order. The application of the refund in the Customer account or card depends on the card and the issuer. The implementation period will be up to 7 days for debit cards and up to 30 days for credit cards.



Ca Na Maru owns all rights to the content, design and source of this Web page code and, particularly, in the example but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data They are included in the web.

Customers and users that these rights are protected by Spanish and international legislation on intellectual and industrial property are warned.
Furthermore, without prejudice to the foregoing, the content of this site is also considered computer program, and therefore, it is also applicable throughout the Spanish and European Community legislation in force on the subject.

Total or partial reproduction of this website or any of its contents, without the express written permission of Ca Na Maru is expressly prohibited.

The copying, reproduction, adaptation, modification, distribution, marketing, public communication and / or any other action that involves a breach of Spanish legislation and / or internments on intellectual property and / or industrial also is strictly prohibited and the use of web content except with the prior express written consent of Ca Na Maru.

Ca Na Maru reports that no implied license or permit any of the intellectual property rights and / or industrial or any other right or related, directly or indirectly, with the contents included in the Web property.

Only the use of the contents of the web domain for information and service is authorized, it is provided that full acknowledgment of the source is made, the user is solely responsible for any misuse of them.


Customers and Users are fully responsible for their conduct, to access information from the Web, while operating in the same, and after accessing.

As a result of the above, Customers and Users are solely responsible to Ca Na Maru and third parties:

The consequences that may result from use for purposes illegal or contrary to this document effects of any content on the Web, developed or not Ca Na Maru, published under his name or not officially.
As well as the consequences that may arise from the use contrary to the contents of this document and adversely affecting the interests or rights of others, or that in any way could damage, disable or impair the website or its services or prevent normal enjoyment other Users.
Ca Na Maru reserves the right to update the content when appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and deny access to the Web to customers and users to make a misuse of the contents and / or violate any of the conditions listed herein.

Ca nNa Maru advises that does not guarantee:

That access to the Web and / or web link will be uninterrupted or error free.
The content or software that customers and users access via the Web or the Web link does not contain any errors, computer viruses or other elements in the contents that may cause alterations in the system or in the electronic documents and files stored on your computer system or cause other damage.
Harnessing that information or content of this website or linked websites that customers and users might do for their own purposes.
The information contained on this website must be considered by Customers and Users informational and guidance, both in relation to its purpose and its effects, why:

Ca Na Maru does not guarantee the accuracy of the information contained on this website and therefore assume no responsibility for any damages or inconvenience to the users that may arise some inaccuracies present in the Web.


Ca Na Maru assumes no responsibility whatsoever, including but not limited to:

The use that customers or users may make of the materials of this website or linked websites, whether prohibited or permitted, in violation of intellectual property rights and / or industrial contents of the Web or third parties.
Of possible damages to Customers or Users caused by normal or abnormal operation of the search tools, organization or location of the content and / or access to the Web and, in general, errors or problems generated in the development or implementation of the technical elements that the website or a program provided to the user.
The contents of those pages to which customers or users can access from links in the Web, whether authorized or not.
Acts or omissions of third parties, regardless of whether these third parties may be bound to Ca Na Maru by contractual means.
Access of minors to the content included on the Web, being the responsibility of parents or guardians to exercise proper control over the activity of children or minors in their care or install any of the tools to control the use of internet in order to avoid (i) access to materials or content not suitable for minors, and (ii) sending personal data without prior authorization from their parents or guardians.
Communications and dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and / or linked websites, or liable, therefore, for any damage and prejudice they suffer Customers or individuals and / or groups as a result of those communications and / or dialogues Users.
Ca Na Maru will not be liable in any case when they occur:

Errors or delays in access to the Website by the Customer when entering your information in the order form, the slowness or inability to receipt by the recipients of the order confirmation or any anomalies that may arise when these incidents are due to problems on the Internet, fortuitous events or force majeure and any other unforeseeable contingency beyond the good faith of Ca Na Maru.
Failures or incidents that may occur in communications, defaced or incomplete transmissions so that there is no guarantee that the website services are constantly operational.
Errors or damage to the website for use of inefficient service and bad faith by the Customer.
Of non-operational or problems with the email address provided by the Client for sending order confirmation.
In any case, Ca Na Maru is committed to solving problems that may arise and to provide all necessary support to Customer to reach a quick and satisfactory resolution of the issue.
Also, Ca Na Maru has the right to perform during defined time intervals, promotional campaigns to encourage the registration of new members in their service. Ca Na Maru reserves the right to modify the conditions of application of the promotions, you extend them communicating properly, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any abnormality, abuse or unethical behavior in participation thereof.


Customers and Users undertake to navigate the website and use the content in good faith.

In compliance with the provisions of Law 15/1999, Protection of Personal Data, we inform you that by filling in any form on Web Site www.canamaru.com or sending an email to any of our mailboxes implies acceptance of this privacy policy, as well as authorization to Ca Na Maru to process the personal data you provide, which will be incorporated into the file owned by Ca Na Maru, registered in the General Register of the Spanish Agency Data Protection.

Customer data will be used for delivery via email of sales you make Maru Ca Na and delivery of purchases.

By simply visiting the Web, users do not provide any personal information or is obligated to provide.

Ca Na Maru undertakes to keep the strictest confidence over the information that is provided and use it only for the purposes indicated.

Ca Na Maru presumes that the data have been entered by their owner or person authorized by it, and they are correct and accurate.

It corresponds to Customers updating their own data. At any time, Customer shall have the right of access, rectification, cancellation and opposition to all personal data included in the various registration forms. To modify or update your personal details the Customer shall inform the email info@canamaru.com. To cancel your account send an email from the email of your account info@canamaru.com with the subject “Cancel Account”.

Therefore, the Customer is responsible for the accuracy of the data and Ca Na Maru will not be responsible for the inaccuracy of the personal data of customers. Under the current legislation on data protection, Ca Na Maru has adopted the security levels appropriate to the data provided by customers and also has installed all means and measures at its disposal to prevent the loss, misuse alteration, unauthorized access and removal thereof.


If any provision of these Terms of Use is declared invalid, the remaining provisions remain in full force, taking into account the will of the parties and the purpose of these Terms of Use.

Ca Na Maru may not exercise any of the rights and powers conferred on this document which does not imply any waiver of the same unless expressly recognized by Ca Na Maru or statute of limitations applicable in each case.


Ca Na Maru reserves the right to modify at any time the presentation and configuration of the Website, and the present General Conditions. Therefore, Ca Na Maru Customer recommended read them carefully each time you access the Web Site.

Customers and Users will always have these Conditions of Use in a visible location, freely accessible to all queries want to perform. In any case, the acceptance of the Terms of Use will be an essential prerequisite to the purchase of any product step available through the Web Site.


These Terms of Use are governed by applicable Spanish legislation. To resolve any dispute or conflict arising out of these Terms of Use, the parties submit to the jurisdiction of the courts of the city of Mahon Menorca, unless the law imposes another jurisdiction.

Uso de cookies

Este sitio web utiliza cookies para que usted tenga la mejor experiencia de usuario. Si continúa navegando está dando su consentimiento para la aceptación de las mencionadas cookies y la aceptación de nuestra política de cookies, pinche el enlace para mayor información.

Aviso de cookies